Friday, July 10, 2009

General Motors Becomes a Federal Agency

Got to warn people about the "new and improved" GM or Government Motors - GM has already begun “stiffing” owners on warranty work which is a sure fire sign GM is getting used to being a Federal Government Agency.

The GM warranty customer Rep I was dealing with had all the charm of an IRS Agent and the manners of a DMV clerk. During a recent phone conversation with Mr. John Russell, General Motors Executive Office – and he authorized me to quote him – General Motors only stands behind their auto transmissions for 12,000 miles when they replace them under warranty.

One can only conclude that by the way they treat customers, GM isn’t worried about customer loyalty because they are not going to need customers in the future.